TecknaShop FAQ

I already have a website, can I use TecknaShop?
Your TecknaShop can easily replace your entire website as it allows as many user defined html text and information pages as you need. Another common way to use the TecknaShop platform is as a separate shopping section linked to from an existing website.

Do I need a domain name?
This depends on whether you intend to use your TecknaShop store to represent your entire website (see question above), in which case we would strongly recommend the use of a domain name. If, on the other hand, you already have a website and will use TecknaShop as a shopping section linked to from this there is no need to purchase a separate domain name.

Can I run TecknaShop in a frameset?
No, we do not recommend TecknaShop in a frameset.

Do I need to know HTML?
With TecknaShop, any skill level is accommodated, and novice users can build their own stores with ease without the use of HTML or other programming languages. Advanced users can build more complex pages with HTML.

Do I have to install any software?
No, the TecknaShop ecommerce platform is pre-installed and fully hosted on our servers.

Can I run TecknaShop on my own hosting space?
No, the TecknaShop ecommerce platform is pre-installed and fully hosted on our servers.

Going Live
During the development phase of your TecknaShop store both your store and your WorldPay account will be running in 'test' mode. To go 'live' (ie start running real instead of test transactions) you need to a) request that your WorldPay account is activated, and b) when your WorldPay account is active (as notified to you by WorldPay) ask that we set your TecknaShop store to 'live' mode by emailing support@teckna.com.

To request activation of your WorldPay account, please first check that you comply with the WorldPay website rules. Then log in into the WorldPay Customer Management System(CMS), using your username and password as supplied by WorldPay. Locate the section for Installations, and select the 'Configuration Options' for your installation. Here you will need to enter your successful test transaction instructions and your website URL. Pressing the 'Save Changes' button will confirm your intention to go live. For further information regarding the WorldPay activation process please refer to the WorldPay site.

How do I take payments?
Payments for your TecknaShop store purchases are collected via the WorldPay payment system. In order to make use of this you will need to apply for a separate WorldPay account. Read more about WorldPay and how to apply.

How do I get a WorldPay Account?
Payments for your TecknaShop store purchases are collected via the WorldPay payment system. In order to make use of this you will need to apply for a separate WorldPay account. Read more about WorldPay and how to apply.

How do I handle refunds?
You manage all your payment transactions, including refunds, in the WorldPay Customer Management System .

How secure is WorldPay?
WorldPay uses state of the art security tools and techniques, both proprietary and unique, to ensure that you and your shopper are protected against what is nowadays a virtually non-existent risk. Our systems also have inbuilt system redundancy and fault tolerance, to provide you with a virtually uninterrupted service 24 hours a day, seven days a week. Our systems have evolved over many years and throughout our history we have continuously sought and gained bank approval for our systems.

How secure is a credit card number in transit?
Using industry standard SSL, Thawte and WorldPay unique encryption systems, this is not actually the case. When the shopper fills in the payment form and clicks the submit button, their details are not sent straight away. What actually happens is that a secure link is set up between the shopper's browser and WorldPay and an encryption code is requested and received, which then wraps the order and transaction details before leaving the shoppers premises.

Will I need to arrange secure server facilities for my web site?
No, WorldPay provides all the facilities you need to pass transactions securely over the internet.

What security measures must we undertake for our systems to be accepted to a processing bank?
By working with WorldPay, who will authorise you for use of payment processing facilities online, which includes a QA check of your site, no further bank approval is necessary.

What level of encryption do you have on the WorldPay server?
WorldPay use Thawte 2048 bit encryption systems. At the browser 128 Bit SSL is used.